Complaints book

Your Opinion Matters

At MMART's and Slowly, we value your opinion and are committed to offering the best possible experience to our guests. To this end, we provide a Complaints Book, where you can register any dissatisfaction or suggestion you may have during your stay.

 

How to Access the Complaints Book

1. Physical Complaints Book

The Complaints Book is available at our reception during opening hours. Our staff are on hand to help you complete the book and answer any questions you may have.

2. Electronic Complaints Book

For your convenience, we also provide an Electronic Complaints Book. You can access this online platform via the following link: https://www.livroreclamacoes.pt/Inicio/

By accessing the link, you will be redirected to the official platform where you can register your complaint quickly and easily.

Procedure

Step 1: Describe your complaint in detail, including all relevant information such as dates, your personal information and a clear description of the problem.

Step 2: Submit your complaint for review. You will receive confirmation that your complaint has been registered.

Step 3: Our team will take your complaint seriously and we will contact you to discuss possible solutions and ensure that the situation is resolved in the best possible way.

The Importance of Your Feedback

Your feedback is crucial to us. It helps us to continually improve our services and ensure that every guest has a pleasant and memorable experience at MMART's and Slowly. We appreciate your trust and your time in providing us with your feedback.

 

Contact

If you have any questions about the Complaints Book or any other matter, please contact us:

 

MMART's and Slowly with leisure

Address: [Your Address]

Email: [Your Email]

Phone: [Your Phone]