Returns Policy

1. Introduction

At MMART's and Slowly, your satisfaction is our top priority. This Refund Policy explains the terms and conditions under which we offer refunds and credits for reservation cancellations.

2. Cancellation of Reservations

2.1. Early Cancellations

Cancellations made up to 7 days before the check-in date are fully refundable.

Refund will be processed within 7-10 business days after receiving your cancellation request.

2.2. Late Cancellations

Cancellations made less than 7 days prior to check-in date are not eligible for a refund.

Exceptions may be made for extraordinary circumstances at the discretion of MMART's Local Accommodation.

2.3. Last Minute Cancellations

Cancellations made within 24 hours of the check-in date are not eligible for a refund.

3. No-Show

In case of no-show, the full amount of the reservation will be charged and no refund will be given.

4. Changes to the Reservation

Any changes to the reservation must be requested in advance and are subject to availability.

If the change results in a lower reservation price than the original, the difference will be refunded if the change is made up to 7 days before the check-in date.

Changes made less than 7 days in advance may incur additional fees and will not be eligible for a refund of the difference.

5. Non-Refundable Reservations

Some promotional offers may be classified as non-refundable. These conditions will be clearly communicated during the booking process.

In case of cancellation of non-refundable reservations, no refund will be issued.

6. Refund Procedure

To initiate a cancellation and refund request, please contact us by email at [Your Email] or by phone at [Your Phone].

Please include your name, reservation number, and cancellation details in your request.

We will process your refund within 7-10 business days after confirming your cancellation.

7. Exceptions

Full or partial refunds may be considered in exceptional situations, such as medical emergencies or natural disasters, upon presentation of appropriate documentation.

8. Contact

If you have any questions or concerns about our Returns Policy, please contact us:

MMART's Local Accommodation

Address: [Your Address]

Email: [Your Email]

Phone: [Your Phone]